Ocwen moves up JDPower rankings, from dead last to next to last

Ocwen Loan Servicing moved up slightly in JDPower’s annual ratings of customer satisfaction with their mortgage companies, which were released late Thursday.

Ocwen placed next to last in the 2017 ranking, up from dead last in 2016. Ocwen scored 661 on the 1,000-point rating, well below the industry average of 754.

The unit’s parent, West Palm Beach-based Ocwen Financial, has been roiled by years of regulatory actions and consumer complaints. This week, a nonprofit advocacy group accused Ocwen of neglecting foreclosed homes in black and Hispanic neighborhoods.

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